Privacy Policy for Citadel-i-Projects

Effective Date: January 9, 2026

Citadel-i-Projects (“we,” “us,” or “our”) operates a website (the “Website”) dedicated to providing educational services, including tutoring, exam preparations, and counseling for students and teachers. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Website or services. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date. Your continued use of the Website after such changes constitutes your acceptance of the revised policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you interact with our Website. The types of information we may collect include:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other details you provide when creating an account.
• Educational Information: Details about your academic background, such as school affiliation, grade level, subjects of interest, exam scores, or counseling notes (for students and teachers).
• Payment Information: Credit card details, billing address, or other financial information if you purchase services (processed through secure third-party payment processors).
• User-Generated Content: Messages, feedback, reviews, or other content you submit through tutoring sessions, forums, or counseling forms.

Automatically Collected Information

• Device and Usage Data: IP address, browser type, operating system, pages viewed, time and date of visits, and referring website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and improve our services. You can manage cookie preferences through your browser settings.

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is voluntarily provided and necessary for our educational services (e.g., accommodations for counseling).

2. How We Collect Information

• Directly from You: When you register for an account, sign up for services, fill out forms, participate in tutoring or counseling sessions, or contact us.
• Automatically: Through your use of the Website, including via cookies and analytics tools.
• From Third Parties: We may receive information from partners, such as payment processors or educational institutions, with your consent.

3. How We Use Your Information

• To provide and maintain our educational services, including matching students with tutors, facilitating exam preparations, and offering counseling.
• To process payments and manage accounts.
• To communicate with you, such as sending service updates, newsletters, or responses to inquiries.
• To improve our Website and services, including analyzing usage patterns and user feedback.
• To ensure the security of our Website and prevent fraud.
• To comply with legal obligations, such as responding to lawful requests from authorities.

We will not use your information for purposes other than those described in this Privacy Policy without your prior consent.

4. Sharing and Disclosure of Your Information

We value your privacy and assure you that your personal data will not be made public or shared with unauthorized third parties. We may share your information only in the following limited circumstances:

• With Service Providers: We engage trusted third-party vendors (e.g., hosting providers, payment processors, or analytics tools) to perform functions on our behalf. These providers are contractually obligated to use your information only for the services they provide to us and to maintain its confidentiality.
• For Educational Purposes: With your consent, we may share limited information (e.g., progress reports) with teachers, schools, or parents/guardians involved in your educational journey.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: If required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws (such as the Nigeria Data Protection Act):

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Deletion: You may request deletion of your information, though we may retain certain data for legal or operational reasons.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us.
• Cookies: You can disable cookies through your browser, but this may limit Website functionality.

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our services are intended for students, teachers, and educational users of all ages, but we take special care with children’s privacy. If you are under 18, we recommend obtaining parental or guardian consent before providing personal information. We comply with applicable children’s privacy laws, such as not knowingly collecting personal information from children under 13 without verifiable parental consent. If we learn that we have collected such information without consent, we will delete it promptly.

8. International Data Transfers

Our Website is operated from Nigeria, and your information may be stored and processed in Nigeria or other countries where our service providers are located. By using our services, you consent to the transfer of your information to these locations, which may have different data protection laws.

9. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, account information may be retained while your account is active, and certain records may be kept for auditing purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on the Website and, where appropriate, via email.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Citadel-i-Projects
Email: citadelprojects7@gmail.com
Address: 27 Oyegbemi st, Ijora-Oloye, Ijora, Lagos, Nigeria.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified legal professional to ensure compliance with applicable laws.